Have questions? Check out our FAQs

Our Jewelry

What material is your jewelry made of?

Our jewelry is made from the highest quality stainless steel and coated with 18K gold using PVD (Physical Vapor Deposition), a process that is ten times thicker than standard jewelry plating. This means our jewelry is extremely durable and 100% waterproof!

Is your jewelry waterproof?

All of our jewelry are 100% waterproof! Your jewelry will not tarnish or discolor in the ocean, which means you can wear your jewelry and surf with no worries.

Is your jewelry hypoallergenic?

All jewelry are 100% nickel-free. Our pieces are considered safe for anyone with allergies or sensitive skin.

How do I take care of my jewelry

Wash your jewelry with lukewarm water and mild soap using a soft cloth. Each of our pieces comes with a microfiber pouch that is ideal for keeping your jewelry long-lasting.

Shipping & Returns

Where do you ship to?

For now, we only ship to the USA.

We're planning to expand to other countries soon. Subscribe to our newsletter below for updates!

How much does shipping cost?

We currently only ship to the USA.

Shipping is FREE on all orders.

What is the estimated delivery times?

Shipping takes 3-8 business days to the USA.

What is your return & exchange policy?

We have a 30-day return policy. If you would like to initiate a return or exchange, please reach out to us at hello@valella.co or directly in our contact page with your order number and the items you would like to return or exchange and we will assist you.

Still need help? Contact us!